Politique de remboursement

At B2PRO, we are committed to providing high-quality reciprocating saw blades and industrial cutting products designed for professional metal cutting, demolition, and recycling applications. Please read our Return & Refund Policy carefully before making a purchase.

By placing an order with B2PRO, you agree to the terms outlined below.

RETURN ELIGIBILITY

We accept returns within 30 days of delivery for eligible products that meet all of the following conditions:

• Product is unused and uninstalled
• Product is in original packaging
• Product shows no signs of cutting, wear, damage, or misuse
• Return request has been approved by B2PRO before shipping
• Proof of purchase or order number is provided

For safety and quality assurance reasons, all returned items are inspected before approval of refunds or exchanges.

NON-RETURNABLE ITEMS

The following items are non-refundable and non-returnable:

• Used reciprocating saw blades
• Products showing signs of installation or use
• Blades damaged through improper operation or misuse
• Custom logo or private-label products
• Special-order or bulk industrial orders
• Clearance or final-sale items
• Products altered or modified after delivery

Due to the nature of industrial cutting tools, products that have been used cannot be resold and therefore are not eligible for return.

DAMAGED, INCORRECT, OR DEFECTIVE PRODUCTS

If you receive a damaged, defective, or incorrect item, please contact B2PRO within 48 hours of delivery.

To process your claim, please provide:
• Order number
• Description of the issue
• Clear photos of:
  - The product
  - Packaging
  - Shipping label
  - Visible damage or defect

Once reviewed and approved, B2PRO may offer:
• A replacement product
• Store credit
• Or a refund, depending on the situation

B2PRO reserves the right to inspect all claims before issuing compensation.

MANUFACTURING DEFECTS WARRANTY

B2PRO products are covered against manufacturing defects only.

This warranty does not cover:
• Normal blade wear
• Improper installation
• Incorrect blade selection
• Excessive pressure or overheating
• Improper machine settings
• Damage caused during use
• Abuse, misuse, or negligence

Blade performance and lifespan vary depending on:
• Material being cut
• Cutting speed
• Equipment condition
• Operator technique
• Application environment

Normal wear during industrial use is not considered a manufacturing defect.

RETURN SHIPPING

• Customers are responsible for return shipping costs unless the error was caused by B2PRO
• Shipping charges are non-refundable
• We recommend using a trackable shipping service
• B2PRO is not responsible for lost or damaged return shipments

Returns sent without prior approval may be refused.

REFUND PROCESS

Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.

If approved:
• Refunds are issued to the original payment method
• Processing may take 5–10 business days
• Shipping fees are non-refundable unless the return is due to our error

B2PRO reserves the right to refuse refunds for items that do not meet return conditions.

ORDER CANCELLATIONS

Orders may be canceled within 24 hours of purchase if processing or production has not yet started.

Custom, private-label, and bulk production orders cannot be canceled once production has begun.

LIMITATION OF LIABILITY

B2PRO is not responsible for:
• Damage caused by improper use
• Equipment malfunction
• Improper installation
• Loss of productivity or downtime
• Indirect or consequential damages related to product use

Users are responsible for ensuring products are used safely and according to proper industrial practices.

CONTACT INFORMATION

B2PRO
Email: b2pro.ca@outlook.com
Customer Support Response Time: 1–2 Business Days

FINAL NOTICE

By purchasing from B2PRO, customers acknowledge that they have read and agreed to this Return & Refund Policy prior to completing their purchase.